We Are Here to Listen, Guide and Support You.
If you have a question or concern about your child’s education, start by speaking with your child’s teacher. If you need more support, contact the school’s principal.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
To help us respond to your inquiry, please provide (in the form below):
- your name and contact information
- your child’s name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
Where Should I Begin?
| 807.625.1573
In most situations, the people who work most closely with your child are best able to understand the circumstances and provide timely support.
1. Connect with Your Child’s Teacher or Staff Member
For questions involving classroom learning, assignments, assessment, student progress or day-to-day classroom experiences, please begin by speaking with your child’s teacher or the staff member directly involved.
Open and respectful conversation often helps clarify the situation and allows concerns to be addressed quickly.
2. Connect with the School Principal
When additional assistance is needed, or when a matter has not been resolved after speaking with the appropriate staff member, please contact the school principal.
Principals can assist with a wide range of matters, including:
- Student programming and achievement
- Special education supports
- Student well-being and mental health
- Attendance and engagement
- School safety and student behaviour
- Transportation
- Registration and school procedures
- Communication between home and school
Find Your School / School Directory – TBCDSB
3. Contact the Student and Family Support Office
Please contact our office when:
- You have already worked with the school and need additional assistance
- You are unsure who should receive your inquiry
- Your concern involves more than one school or Board department
- The matter may require support from a superintendent
- You need help understanding the appropriate process or next step
- Your question is not directly connected to a particular school
To Submit a request for support, please see the form below.
How We Can Help
Every family’s situation is different. Our team will take the time to understand your inquiry and help determine the most appropriate next step.
The Student and Family Support Office can:
- Listen to your question or concern with care and respect
- Help clarify Board processes and available options
- Connect you with the appropriate school, superintendent or department
- Support communication when a matter requires further attention
- Provide information about programs, services and community resources
- Help identify accessibility, language or communication supports
- Follow up to ensure that your inquiry has been directed appropriately
Our office does not replace the important relationship between families and their child’s school. Instead, we are an additional source of support when the pathway forward is unclear or when further assistance is needed.
We will make every effort to acknowledge your inquiry within two business days and provide a response, next step or appropriate referral within five business days.
Some complex matters may require additional time to review. When this occurs, we will communicate with you and keep you informed of the process.
Urgent or Immediate Concerns
The Student and Family Support Office is not an emergency response service.
For an immediate concern involving a student’s safety during the school day, please contact the school principal or the Board office directly.
Where there is an immediate threat to someone’s safety, contact the appropriate emergency service.
Our Commitment to Students and Families
Thunder Bay Catholic’s Multi-Year Strategic Plan is rooted in listening, faith and community. It calls on the Board to create environments where students feel supported, valued and able to succeed, and to strengthen communication and meaningful relationships with families and community partners.
Submit a Request for Support
Before submitting a request, families are encouraged to first speak with their child’s teacher or the staff member directly involved. When additional support is needed, the next step is to contact the school principal.
If you have already worked with the school, are unsure who to contact or require further assistance, please complete the Support Request Form below.
What Happens Next
A member of our team will review your request and connect you with the appropriate school leader, superintendent, department or service.
We will make every effort to acknowledge your inquiry within two business days and provide a response, referral or next step within five business days.
Some matters may require additional review. When this occurs, we will keep you informed.
Need Help Completing the Form?
Please contact the Student and Family Support Office if you require telephone assistance, translation, interpretation, an accessible format or another communication support.
Telephone: (807) 625-1573
Email:
